1. What Information We Collect
When you register on the crazy game platform, we collect some basic information that is essential for managing your account and delivering our services. This includes your full name, email address, mobile number, date of birth, and residential address within Bangladesh. National ID or passport details may also be requested for account verification purposes. We only collect information that is necessary to run our services smoothly and will never gather additional personal data without your consent.
Device & Browser Information
When you use the crazy game website or app, certain technical information about your device is collected automatically. This includes your IP address, browser type and version, operating system, device type (mobile/tablet/desktop), and screen resolution. This information helps us improve our service quality, resolve technical issues, and maintain security. Device information is never sold to any third party.
Local Payments & BDT Information
Crazy game supports a range of local payment methods for Bangladeshi players, including Mobile Pay, Nagad, Rocket, and bank transfers. When making a deposit or withdrawal, basic payment details (such as your mobile number or the last few digits of your account number) are stored for transaction verification purposes. Full payment card numbers and PINs are never stored on our servers. All financial transactions are secured with industry-standard encryption and processed in BDT.
Usage Data
A log is maintained of all activity on the platform, including game history, bet amounts, login and logout times, and promotion usage. This activity data is used primarily for responsible gaming monitoring, fraud prevention, and maintaining service quality. This data is not passed on to any marketing companies.
- Name, email address, mobile number, and date of birth.
- Technical information about your device and browser.
- Limited details on BDT payment methods.
- Platform usage logs and gaming history.
- Cookies and session data (see details below).
2. Purpose of Data Use
Crazy game uses your personal information only for specific, legitimate purposes. The primary reason we collect your data is to create and manage your account, process transactions, and give you full access to everything the platform has to offer. Your information is also used for identity verification (KYC), which follows international standards for anti-money laundering and fraud prevention. Additionally, we use your data to offer personalized services and relevant promotions based on your preferences and activity.
Your contact information is used to provide customer support, helping our team resolve your issues as quickly as possible. We also monitor your gaming patterns to promote responsible gaming and send alerts when necessary. Usage data is analyzed to improve the platform's technical performance and fix bugs. We are also required to retain certain data to meet legal obligations and comply with regulatory requirements.
- Account registration and identity verification (KYC).
- Processing deposits, withdrawals, and transactions.
- Customer support and complaint resolution.
- Responsible gaming monitoring and alerts.
- Fraud and money laundering prevention.
- Service improvement and personalisation.
3. Cookies & Tracking
Crazy game uses Cookies and similar tracking technologies on its website and app to make your browsing experience smoother and more personalized. Cookies are small text files stored on your device that help recognize you on your next visit. We primarily use three types of Cookies: essential Cookies (without which the site cannot function), functionality Cookies (which remember your preferences), and analytics Cookies (which help us improve our services).
Essential Cookies keep your login session active, store security tokens, and temporarily hold form data — these cannot be disabled as the service will not function without them. Functionality Cookies remember your language preference, game settings, and recent activity. Analytics Cookies tell us which pages users spend the most time on and where they encounter difficulties — this data is fully anonymized and does not reveal any personal identity. You can delete or block Cookies at any time through your browser settings, though some parts of the service may become limited as a result.
- Essential Cookies: Login sessions and security.
- Functional Cookies: Language and preference settings.
- Analytical Cookies: Anonymous usage statistics.
- Cookies can be managed through your browser settings.
4. Data Retention & Security
Crazy game applies industry-leading security measures to protect your data. All information on our servers is secured with SSL/TLS encryption, meaning no third party can read or access your data. For payment-related information, we follow PCI-DSS compliant processes and never store full card numbers or PINs on our servers. Account passwords are always stored using a one-way hashing algorithm, so no member of our staff can ever view your password.
Regarding data retention: information on active accounts is kept for as long as the account remains open. After an account is closed, certain data may be retained for a specified period (typically five years) to meet legal and regulatory requirements. Beyond that, data is securely deleted or anonymised. Our systems undergo regular security audits, and any vulnerabilities identified are addressed promptly.
- All data transfers are protected with SSL/TLS encryption.
- PCI-DSS compliant payment processing.
- Passwords are stored using one-way hashing.
- Regular security audits and vulnerability assessments.
- Legal records retained for up to 5 years after account closure.
5. Sharing Information with Third Parties
Crazy game never sells your personal data to advertisers or marketing companies. However, limited data sharing with certain trusted third parties may be necessary to deliver our services. These third parties include payment processors (such as Mobile Pay and Nagad gateways), identity verification service providers, and IT infrastructure providers. All partner organisations operate under strict confidentiality agreements and may only use your data for the specific purpose for which it was shared. They are not permitted to use your data for any purposes of their own.
Where legally required, we are obligated to provide relevant information upon receiving a valid order from a competent Bangladeshi court or regulatory authority. In such cases, we will make every effort to notify you in advance, unless prohibited by law. If fraud, money laundering, or any other illegal activity is suspected, information may be shared with the relevant authorities. In the event of a business restructuring or acquisition, your data may be transferred to a new entity, though the same privacy policy will remain in effect.
- Payment gateways (Mobile Pay, Nagad, etc.) — for transaction verification.
- Identity verification service — for the KYC process.
- IT infrastructure providers — for server and cloud services.
- Legal authorities — upon receipt of a valid order.
- Selling data to any marketing or advertising company is strictly prohibited.
6. User Rights & Policy Changes
Every crazy game user has certain fundamental rights over their personal information. You can view the data stored in your account at any time and request corrections if needed. If you believe any information we hold is inaccurate or incomplete, simply contact our customer support team to request an update. Once we receive a correction request, we will take the necessary action within seven business days.
Regarding the right to erasure: if you wish to permanently close your account and have all personal data deleted, please contact us. Please note, however, that certain data must be retained for a set period due to legal and regulatory obligations. You also have the right to withdraw your consent to data processing, though this may limit your access to some services. If you have any concerns about how your data is being used, please reach out to our support team directly.
Policy Changes
Crazy game may update this Privacy Policy from time to time — particularly when required by legal changes, the addition of new services, or technological improvements. For any significant changes, we will notify you in advance via your registered email or mobile number. The date a revised policy is published will be noted at the top of this page, along with its effective date. It is your responsibility to review the latest policy, and continued use of the service after any changes will be taken as your acceptance of the updated terms.
Contact Support
For any questions, concerns, or complaints regarding our privacy policy, please reach out to our data protection team directly. Our support team is available 24 hours a day, 7 days a week, Bangladesh time. You can email us at support@crazygame.ws — we aim to respond within 48 hours. Requests involving sensitive data actions, such as data deletion or account closure, may require identity verification.
- Access: Request access to your data.
- Correction: Update incorrect information.
- Deletion: Account closure and data removal.
- Withdrawal of Consent: Restrict data processing.
- Contact: support@crazygame.ws
Play Safe, Enjoy with Peace of Mind
Your data is safe with crazy game. Enjoy the best gaming experience in Bangladesh with complete security guaranteed. Join today and see the difference for yourself.